Customer Success Manager - 100% Remote - North America
Hostaway
Remote, North America
Competitive pyy based on market rates; equity: sto...
Fully remote
3-5 years customer success experience
Mid market saas industry background
Manage portfolio of 100-200 accounts
Hostaway is seeking a Customer Success Manager to join their fully remote team in North America. The ideal candidate will have 3-5 years of experience in customer success within the SaaS industry, focusing on mid-market clients, and will be responsible for driving customer adoption, retention, and satisfaction
Job Summary
This fully remote role requires the candidate to be physically based within North America to collaborate with the team.
The primary goal is to help customers thrive by guiding them through personalized onboarding and ensuring maximum value from the vacation rental software.
Candidates will receive competitive pay, stock options, and country-specific benefits such as health insurance and pensions.
Matching Summary
Match Score: 85
Hostaway is seeking a Customer Success Manager to join their fully remote team in North America. The ideal candidate will have 3-5 years of experience in customer success within the SaaS industry, focusing on mid-market clients, and will be responsible for driving customer adoption, retention, and satisfaction.
Salary
Competitive pay based on market rates; Equity: Stock options included; Benefits: Varies by country including Health Insurance and Pensions
Skills & Requirements
Must-have
3-5 years Customer Success experience
Mid Market SaaS industry background
Manage portfolio of 100-200 accounts
Drive platform adoption and retention
Handle client escalations effectively
Nice-to-have
Experience with Salesforce and Zendesk
Fluency in Spanish language
Strong cultural understanding of North America
Ability to create user guides and webinars
Key Requirements
3-5 years CSM experience in Mid Market SaaS
Proven track record in Net Revenue Retention
Portfolio management of 100-200 mid-market accounts
Work Rights
Must be physically based in North America (EST or CST)