Manager, Systems Engineering

HermanMiller

Base: $105,000.00 / year; bonus/equity: not specif...
Onsite
Team leadership in technical support
Managing level 2 technicians
Monitoring sla performance metrics
HermanMiller is seeking a Manager of Systems Engineering to oversee a team of Level 2 IT support technicians. The role focuses on team leadership, operational oversight, and process improvement, emphasizing a culture of collaboration and continuous learning

Job Summary

  • The role involves leading a team of Level 2 technicians to ensure exceptional IT support delivery while managing daily operations and performance metrics.
  • Candidates will act as an escalation point for complex incidents and collaborate with other technology teams to address root causes of recurring issues.
  • HermanMiller is committed to building a sustainable future and offers a culture that encourages collaboration, accountability, and continuous professional growth.

Matching Summary

Match Score: 85

HermanMiller is seeking a Manager of Systems Engineering to oversee a team of Level 2 IT support technicians. The role focuses on team leadership, operational oversight, and process improvement, emphasizing a culture of collaboration and continuous learning.

Salary

Base: $105,000.00 / year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Team leadership in technical support
  • Managing Level 2 technicians
  • Monitoring SLA performance metrics
  • Incident escalation management
  • Process improvement initiatives

Nice-to-have

  • Fostering inclusive team culture
  • Cross-collaboration with IT departments
  • Mentoring junior staff members
  • Continuous learning environment

Key Requirements

  • Experience supervising technical support teams
  • Advanced knowledge of IT support processes
  • Strong organizational and time-management skills

Work Rights

Not specified

Tailored Resume

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