Technical Support

204

Melbourne, Victoria, Australia
Fully remote
Second-level technical support
Hardware and software troubleshooting
Network and mobile device management
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service

Job Summary

  • As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
  • We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
  • EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, comprehensive learning and development opportunities, and generous parental leave.

Matching Summary

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.

Skills & Requirements

Must-have

  • Second-level technical support
  • Hardware and software troubleshooting
  • Network and mobile device management
  • Active Directory and SCCM administration
  • VPN and MFA support
  • System imaging and software deployment

Nice-to-have

  • Strong communication skills
  • Customer service orientation
  • Multitasking and time management
  • Team mentoring and training
  • Flexible and customer-centric approach

Key Requirements

  • Minimum 3 years IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification
  • CompTIA A+ or Microsoft 365 Administration certification preferred

Work Rights

Full Australian working rights without restriction

Tailored Resume

Cover Letter