Rectangle Health is seeking a Customer Care Coordinator in Valhalla, NY, to handle customer inquiries and provide exceptional support through phone and email communications. The ideal candidate will have 1-3 years of customer service experience and a strong focus on customer retention and satisfaction
Job Summary
The Customer Care Coordinator will be an instrumental member of our phone and email support team, fielding incoming calls and emails efficiently and effectively.
Primary job duties include coordinating and implementing solutions for customers, managing customer relationships through Salesforce documentation, and collaborating cross-functionally to resolve issues.
Rectangle Health offers competitive benefits including health, dental, and vision insurance, Guardian Hospital Indemnity coverage, Life & LTD, and 401(k) matching.
Matching Summary
Match Score: 85
Rectangle Health is seeking a Customer Care Coordinator in Valhalla, NY, to handle customer inquiries and provide exceptional support through phone and email communications. The ideal candidate will have 1-3 years of customer service experience and a strong focus on customer retention and satisfaction.
Salary
$55,000
Skills & Requirements
Must-have
Handle inbound calls and emails
Resolve customer issues on first contact
Document interactions in Salesforce
Provide product knowledge and basic training
Maintain professional demeanor
Nice-to-have
Experience with payments technology
Adaptable to challenges
Process new information quickly
Key Requirements
1-3 years of customer service experience
Ability to handle 30 calls and 20 emails daily
Ability to multitask phone and email communication