Service Desk Jr - Canadian French

Softtek

Aguascalientes, , Mexico
On-site
Experience handling calls emails and tickets
Technical problem diagnosis and resolution
Knowledge of windows 10 7 8 environments
Softtek is a global leader in next-generation digital solutions, providing a wide range of IT services to clients worldwide

Job Summary

  • Softtek is a global leader in next-generation digital solutions, providing a wide range of IT services to clients worldwide.
  • The role involves attending support calls, emails, and tickets, diagnosing and resolving technical issues, and escalating complex issues as needed.
  • The position offers a hybrid work environment within Mexico that fosters growth and development.

Matching Summary

Softtek is a global leader in next-generation digital solutions, providing a wide range of IT services to clients worldwide.

Skills & Requirements

Must-have

  • Experience handling calls emails and tickets
  • Technical problem diagnosis and resolution
  • Knowledge of Windows 10 7 8 environments
  • Management of ticketing tools
  • Password reset in Active Directory
  • Excellent customer service
  • OnCall coverage

Nice-to-have

  • Ability to escalate complex issues
  • Advise users on software and hardware use
  • Software installation and updates

Key Requirements

  • Fluent in English and French

Work Rights

Not specified

Tailored Resume

Cover Letter