Athlete Order Coordinator

DICK'S Sporting Goods

Customer Support Center
Not specified; not specified; not specified
Monday - friday, 9am - 6pm (with weekend rotation every 7 weeks)
Bachelor's degree in business administration
1-3 years relevant experience
Strong written and verbal communication skills
DICK'S Sporting Goods is seeking an Athlete Order Coordinator to support their Omnichannel programs, enhancing customer service and order management. The role involves addressing customer issues, managing operations for various programs, and ensuring service level agreements are met, all while fostering a culture of inclusivity

Job Summary

  • The role supports day-to-day operations of Omnichannel programs including BOPIS, BOPL, SFS, and Same Day Delivery.
  • Primary responsibilities include managing store-facing omnichannel programs, monitoring allocation feeds, and resolving customer escalations.
  • Candidates must be able to rotate weekends every seven weeks and work holidays as part of the schedule.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking an Athlete Order Coordinator to support their Omnichannel programs, enhancing customer service and order management. The role involves addressing customer issues, managing operations for various programs, and ensuring service level agreements are met, all while fostering a culture of inclusivity.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's Degree in Business Administration
  • 1-3 years relevant experience
  • Strong written and verbal communication skills
  • Customer service oriented mindset
  • Process and procedure oriented approach

Nice-to-have

  • Retail experience preferred
  • Self-motivated and results oriented
  • Ability to work effectively in a team environment
  • Strong detail orientation
  • Superior organizational abilities

Key Requirements

  • BSBA degree required
  • 1-3 years of relevant experience
  • Background check required for offer

Work Rights

Not specified

Tailored Resume

Cover Letter