Guest Services Agent Team Lead

JLL

San Francisco, CA, United States
Base: 64,000.00 – 80,000.00 usd py; bonus/equity: ...
Front of house experience
Time management skills
Google suite proficiency
As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences

Job Summary

  • As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences.
  • Manage customer service centric trainings to ensure deliverables matches objectives and support, develop and coach Service Ambassadors to enable continuous improvement to the engagement with the Client employees.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences.

Salary

Base: 64,000.00 – 80,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • front of house experience
  • time management skills
  • Google Suite proficiency
  • customer service centric trainings
  • safe and efficient operations

Nice-to-have

  • authentic human experiences
  • innovate and enhance service practices
  • creative thinking
  • supportive culture
  • meaningful connections

Key Requirements

  • More than 5 years’ front of house experience
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter