Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
**
7+ years in product support or customer success
5+ years managing complex saas solutions
Strong technical background in enterprise software
** Workday is seeking a Senior Technical Account Manager to engage with strategic customers and ensure their success with Workday's solutions. The ideal candidate will have extensive experience in customer support, account management, and technical acumen, along with strong communication skills. **

Job Summary

  • The role involves acting as a proactive liaison between operations, professional services, development, and customers to ensure alignment on business objectives.
  • Candidates will be responsible for driving escalations, managing incidents, and serving as the primary advocate for strategic accounts within the organization.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Technical Account Manager to engage with strategic customers and ensure their success with Workday's solutions. The ideal candidate will have extensive experience in customer support, account management, and technical acumen, along with strong communication skills. **

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Strong technical background in enterprise software
  • Experience with HCM, Payroll, or Financials modules
  • Proven ability to manage C-level stakeholder relationships

Nice-to-have

  • Fluency in German, French, or Spanish
  • Experience driving customer self-sufficiency initiatives
  • Ability to navigate high-stress situations calmly
  • Background in Human Resources or Payroll domains
  • Willingness to travel up to 25% of the time

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support, customer success, or consulting
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent spoken and written English required
  • History of successful issue resolution and escalation management

Work Rights

Not specified

Tailored Resume

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