This role is responsible for leading the Service Administration team while supporting national service operations and ensuring the effective delivery of administrative service processes
Job Summary
This role is responsible for leading the Service Administration team while supporting national service operations and ensuring the effective delivery of administrative service processes.
The successful candidate will bring strong organisational capability, leadership skills, and a solid understanding of service operations to help drive continuous improvement and high levels of customer service.
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Matching Summary
This role is responsible for leading the Service Administration team while supporting national service operations and ensuring the effective delivery of administrative service processes.
Skills & Requirements
Must-have
Service Administration Team Leader
supervise national call centre workloads
monitor work in progress and service KPIs
strong organisational capability
leadership skills
Nice-to-have
positive and collaborative work culture
customer-focused team culture
continuous improvement
high levels of customer service
Key Requirements
3–5 years’ experience in Service Administration
Experience supervising a fast‑paced administration environment
Demonstrated strong written and verbal communication skills
Well‑developed organisational, planning, and interpersonal skills
Understanding of service operations and technician productivity