Customer Success Manager

BRENNTAG

Not specified; not specified; pyid pyrental leave,...
Not specified
5+ years customer service or account management experience
Order to cash (po to invoice) process expertise
Crm experience preferably salesforce
Brenntag is seeking a Customer Success Manager who will drive customer satisfaction, retention, and growth within a defined portfolio. The ideal candidate will have over five years of experience in customer service, account management, or customer success, with strong organizational and problem-solving skills

Job Summary

  • The Customer Success Manager drives ongoing satisfaction, adoption, and outcome realization for a defined portfolio of customers.
  • This role is responsible for managing customer pricing maintenance, billing accuracy, and optimizing cash collection to reduce DSO.
  • Brenntag offers individual development programs, paid parental leave, education assistance, and various healthcare plan options.

Matching Summary

Match Score: 85

Brenntag is seeking a Customer Success Manager who will drive customer satisfaction, retention, and growth within a defined portfolio. The ideal candidate will have over five years of experience in customer service, account management, or customer success, with strong organizational and problem-solving skills.

Salary

Not specified; Not specified; Paid parental leave, Education assistance program, Healthcare plans, 401(k)

Skills & Requirements

Must-have

  • 5+ years Customer Service or Account Management experience
  • Order to Cash (PO to invoice) process expertise
  • CRM experience preferably Salesforce
  • ERP system proficiency and integrated technology understanding
  • Strong organization and prioritization skills

Nice-to-have

  • Distribution or Manufacturing industry experience
  • Cross-industry customer-facing background
  • Proven track record of building rapport
  • Ability to solve problems independently in fast-paced environments
  • Experience with Business Process Automation

Key Requirements

  • Bachelor's degree preferred or equivalent education and experience
  • 3+ years in a customer-facing setting
  • Salesforce CRM experience required

Work Rights

Not specified

Tailored Resume

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