Job Summary

• The customer service specialist is primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers.
• You will be responsible for processing and investigating customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience.
• Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers.

Matching Summary

Skills & Requirements

Key Requirements

• Experience in Customer Service
• University degree or equivalent experience
• Fluency in French and English

Work Rights