Fintech Team Leader | Bulacan

TaskUs

Bulacan, Philippines
Not specified; not specified; competitive industry...
2 years team leader experience
Manage minimum 10 teammates
Customer support role background
The role involves managing day-to-day planning and operations while ensuring the team meets Service Level Agreements and Key Performance Indicators

Job Summary

  • The role involves managing day-to-day planning and operations while ensuring the team meets Service Level Agreements and Key Performance Indicators.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility and professional growth.
  • Candidates must act as a bridge between teammates and other departments, coaching staff and handling HR-related issues creatively.

Matching Summary

The role involves managing day-to-day planning and operations while ensuring the team meets Service Level Agreements and Key Performance Indicators.

Salary

Not specified; Not specified; Competitive industry salaries and comprehensive benefits packages

Skills & Requirements

Must-have

  • 2 years Team Leader experience
  • Manage minimum 10 teammates
  • Customer support role background
  • Phone email live chat experience
  • CRM tools familiarity ZenDesk

Nice-to-have

  • Creative problem solving skills
  • Flexible shift availability
  • Strong verbal communication
  • Above-average technical know-how
  • Inclusive team environment

Key Requirements

  • At least two years of relevant Team Leader experience
  • Experience managing a minimum of 10 teammates
  • Previous work in phone email and live chat support roles

Work Rights

Not specified

Tailored Resume

Cover Letter