Senior Retail Customer Service Officer

AusPost

Armidale, New South Wales, Australia
Base: $73,560; bonus/equity: not specified; benefi...
On-site
Managing high value transactions accurately
Processing identity services including passport interviews
Lifting up to 16kgs of mail regularly
Australia Post is seeking a Senior Retail Customer Service Officer in Armidale, NSW, to enhance customer experiences and support business operations at their postal outlet. The role emphasizes customer service, team collaboration, and ongoing training, while offering a competitive salary and a commitment to inclusivity

Job Summary

  • The role involves professionally assisting in the management of operations to achieve objectives and increase productivity.
  • Employees are supported by a welcoming team with ongoing training and career development opportunities.
  • The position requires managing back office processes such as stock inventory functions and conducting outlet balancing.

Matching Summary

Match Score: 85

Australia Post is seeking a Senior Retail Customer Service Officer in Armidale, NSW, to enhance customer experiences and support business operations at their postal outlet. The role emphasizes customer service, team collaboration, and ongoing training, while offering a competitive salary and a commitment to inclusivity.

Salary

Base: $73560; Bonus/Equity: Not specified; Benefits: 12% superannuation, Post Perks, training investment

Skills & Requirements

Must-have

  • Managing high value transactions accurately
  • Processing identity services including passport interviews
  • Lifting up to 16kgs of mail regularly
  • Standing for entire shift duration
  • Resolving customer complaints effectively

Nice-to-have

  • Friendly and enthusiastic personality
  • Experience in customer-facing roles
  • Ability to develop team member skills
  • Passion for community resilience
  • Willingness to up-sell products

Key Requirements

  • Ability to handle cash, cheques, and credit cards
  • Physical fitness to lift 16kgs regularly
  • Experience resolving customer complaints

Work Rights

Not specified

Tailored Resume

Cover Letter