Proficient Support & Monitoring Engineer

Softtek

Mexico, Mexico
On-site
Proactive monitoring using new relic
Incident management and escalation
Documentation in servicenow
The role involves proactive monitoring of applications and infrastructure to prevent incidents

Job Summary

  • The role involves proactive monitoring of applications and infrastructure to prevent incidents.
  • You will be responsible for incident management and ensuring clear communication with clients during events.
  • The position emphasizes continuous improvement and documentation of incidents for operational excellence.

Matching Summary

The role involves proactive monitoring of applications and infrastructure to prevent incidents.

Skills & Requirements

Must-have

  • Proactive monitoring using New Relic
  • Incident management and escalation
  • Documentation in ServiceNow

Nice-to-have

  • Leadership in critical situations
  • Continuous improvement focus
  • Effective client communication

Key Requirements

  • Minimum 3 years in support and monitoring
  • Experience in log analysis and troubleshooting
  • Strong sense of urgency and ownership

Work Rights

Not specified

Tailored Resume

Cover Letter