Base: $30-$38ph; bonus/equity: not specified; bene...
Front desk operations knowledge
Guest check-in and check-out
Handling guest requests and complaints
As Guest Services Agent, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel
Job Summary
As Guest Services Agent, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel.
You will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences.
In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
Matching Summary
As Guest Services Agent, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel.
Salary
Base: $30-$38/hour; Bonus/Equity: Not specified; Benefits: Robust benefit plan
Skills & Requirements
Must-have
Front Desk Operations knowledge
Guest check-in and check-out
Handling guest requests and complaints
Computer systems for reservations
Financial transactions and reconciliation
Nice-to-have
Enthusiastic and optimistic
Solution-oriented and self-driven
Team player with development focus
Client-obsessed and relationship building
Integrity and actions match words
Key Requirements
Work authorization for the location required
Physical mobility including lifting up to 50 lbs
Speaking, writing, and reading English
Flexible schedule with all shifts, weekends and holidays