A Service Desk Jr acts as the primary IT point of contact, providing technical support, troubleshooting hardware/software issues, and managing incident lifecycles via ticketing systems
Job Summary
A Service Desk Jr acts as the primary IT point of contact, providing technical support, troubleshooting hardware/software issues, and managing incident lifecycles via ticketing systems.
Key responsibilities include resolving user queries remotely or on-site, escalating complex issues, ensuring high user satisfaction, and maintaining documentation.
This position is strictly onsite with no remote or relocation options available.
Matching Summary
A Service Desk Jr acts as the primary IT point of contact, providing technical support, troubleshooting hardware/software issues, and managing incident lifecycles via ticketing systems.