It Support Engineer

Stripe

Toronto, Canada
On-site
Technical assistance and support
Computer systems hardware and software
In-person it helpdesk assistance
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software

Job Summary

  • You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software.
  • Respond to queries either in person, email, Slack or ticketing system.
  • You are both humble and confident.

Matching Summary

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software.

Skills & Requirements

Must-have

  • technical assistance and support
  • computer systems hardware and software
  • in-person IT HelpDesk assistance
  • troubleshoot IT scripts systems automation
  • support and maintain critical SaaS tools
  • troubleshoot Stripe-provided hardware
  • IT asset management

Nice-to-have

  • take initiative on tickets
  • contribute to project design
  • writing updating and maintaining technical documentation
  • humble and confident
  • customer service focus

Key Requirements

  • 2+ years of experience in IT HelpDesk
  • strong working knowledge of Apple systems
  • strong working knowledge of Google Workspace Slack Zoom JIRA Confluence
  • strong working knowledge of Atlassian systems
  • understanding of script execution and troubleshooting
  • working knowledge of imaging/endpoint management tools
  • independently manage and prioritize workload
  • outstanding interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter