Technical Support Engineer - Hematology & Urinalysis
Beckman Coulter Diagnostics
Hong Kong
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Bachelor's degree in engineering or related field
3+ years technical experience in diagnostics
Advanced system-level troubleshooting skills
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Beckman Coulter Diagnostics is seeking a Technical Support Engineer for Hematology & Urinalysis to provide critical technical support for their diagnostic systems. The role involves troubleshooting complex issues, collaborating with global teams, and developing service content. Candidates should have a relevant degree and experience in technical support within a regulated industry.
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Job Summary
This role serves as a global technical escalation lead to resolve complex field issues for Beckman Coulter Diagnostics systems.
The position requires providing advanced troubleshooting and root-cause analysis for hardware, software, and workflow challenges in customer environments.
Candidates will represent the service organization in new product introductions and develop high-quality technical service content including manuals and training materials.
Matching Summary
Match Score: 75
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Beckman Coulter Diagnostics is seeking a Technical Support Engineer for Hematology & Urinalysis to provide critical technical support for their diagnostic systems. The role involves troubleshooting complex issues, collaborating with global teams, and developing service content. Candidates should have a relevant degree and experience in technical support within a regulated industry.
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Skills & Requirements
Must-have
Bachelor's degree in engineering or related field
3+ years technical experience in diagnostics
Advanced system-level troubleshooting skills
Root cause analysis for hardware and software
Ability to travel up to 50% internationally
Nice-to-have
Experience writing technical documentation
Background in regulated industry environments
Previous field service or customer support exposure
Data-driven continuous improvement mindset
Key Requirements
Bachelor's degree with 3+ years experience OR Master's with 2+ years
Proficiency in interpreting complex technical documentation
Valid motor vehicle record for international travel requirements