Technical Support Analyst

American Express Global Business Travel

Mexico City, Mexico
Not specified; not specified; flexible benefits in...
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Bachelor's degree in cs or it
4+ years corporate travel operations
Level 2 technical application support
** American Express Global Business Travel is seeking a Technical Support Analyst in Mexico City to provide Level 2 technical support for their travel booking and corporate applications. The role requires strong problem-solving skills and experience in corporate travel operations, with flexibility for 24/7 shifts and a hybrid working model. **

Job Summary

  • This is a 24/7 operational Hybrid role offering necessary training and mentorship to develop technical support capabilities.
  • The role involves managing Level 2 technical support for travel booking, servicing, and corporate applications while responding to critical incidents within defined SLAs.
  • Employees enjoy flexible benefits tailored to the country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Match Score: 75

** American Express Global Business Travel is seeking a Technical Support Analyst in Mexico City to provide Level 2 technical support for their travel booking and corporate applications. The role requires strong problem-solving skills and experience in corporate travel operations, with flexibility for 24/7 shifts and a hybrid working model. **

Salary

Not specified; Not specified; Flexible benefits including health insurance, retirement programs, and parental leave

Skills & Requirements

Must-have

  • Bachelor's degree in CS or IT
  • 4+ years corporate travel operations
  • Level 2 technical application support
  • GDS platform experience (Sabre/Apollo/Galileo/Amadeus)
  • Log analysis tools (Datadog/Kibana/Grafana)
  • Ticketing system proficiency (ServiceNow/Freshservice/Salesforce)

Nice-to-have

  • Experience with Amex GBT applications
  • Salesforce and CRM support experience
  • SharePoint and robotics (Compleat) experience
  • ITIL certification
  • Nexthink or Salesforce certification

Key Requirements

  • Bachelor's degree required
  • 4+ years experience in corporate travel operations
  • Proven Level 2 technical support experience
  • Hands-on GDS troubleshooting skills
  • Network fundamentals and VPN knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter