Db&t Service Desk Technician

Veolia UK

Otterbourne, United Kingdom
Base: £27,300 py; bonus/equity: not specified; ben...
Hybrid (2-3 days in office)
Expert technical support for chromeos
Knowledge of google workspace suite
Microsoft windows and office support
Veolia UK is seeking a DB&T Service Desk Technician to provide technical support primarily for ChromeOS and the Google Workspace suite, along with traditional Microsoft Windows support. The role is hybrid, requiring 2-3 days in the Otterbourne office, and offers a salary of £27,300 along with various employee benefits focused on health, community support, and professional development

Job Summary

  • This role provides expert technical support to employees throughout the UK and Ireland with a focus on ChromeOS and Google Workspace.
  • Veolia offers benefits including discounts on groceries, access to mental health resources, and one paid day off annually for volunteering.
  • The position requires managing a queue of incidents using ticketing systems like ServiceNow while adhering to ITIL best practices.

Matching Summary

Match Score: 85

Veolia UK is seeking a DB&T Service Desk Technician to provide technical support primarily for ChromeOS and the Google Workspace suite, along with traditional Microsoft Windows support. The role is hybrid, requiring 2-3 days in the Otterbourne office, and offers a salary of £27,300 along with various employee benefits focused on health, community support, and professional development.

Salary

Base: £27,300 per year; Bonus/Equity: Not specified; Benefits: Discounts, virtual GP, volunteer leave, training opportunities

Skills & Requirements

Must-have

  • Expert technical support for ChromeOS
  • Knowledge of Google Workspace suite
  • Microsoft Windows and Office support
  • Troubleshooting complex hardware software issues
  • Experience with ServiceNow or call management system

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication with non-technical users
  • Adaptive and keen to learn new skills
  • Customer-centric approach to problem resolution
  • Ability to work in hybrid environment

Key Requirements

  • Previous experience in similar IT support role
  • IT literacy with ChromeOS and Google Suite knowledge

Work Rights

Not specified

Tailored Resume

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