Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, California, US
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inbound inquiries
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries via multiple channels, scheduling appointments, following up with customers, and maintaining CRM records.
  • The company offers competitive pay with bonus opportunities, comprehensive benefits including medical, dental, vision, 401(k), and employee discounts.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Deliver exceptional customer service
  • Strong phone and communication skills

Nice-to-have

  • Bilingual Spanish is a plus
  • Positive attitude
  • Fast-paced environment

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Comfortable working with CRM systems
  • Strong organizational skills and attention to detail
  • Ability to multitask
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter