Sinag - Chatbot Candidates

Sun Life

1 year minimum inbound call center experience
Fluency in english speaking and writing
Ability to handle 3 concurrent chat sessions
The role is accountable for providing outstanding customer service by resolving telephone inquiries and managing concurrent chat sessions

Job Summary

  • The role is accountable for providing outstanding customer service by resolving telephone inquiries and managing concurrent chat sessions.
  • Candidates must be available to work night shifts, overtime during peak periods, and adhere to a scheduled environment.
  • The position requires navigating computer systems to track calls, gather information, and effectively resolve customer issues.

Matching Summary

The role is accountable for providing outstanding customer service by resolving telephone inquiries and managing concurrent chat sessions.

Skills & Requirements

Must-have

  • 1 year minimum inbound call center experience
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chat sessions
  • Writing speed of 25 words per minute with 95% accuracy
  • Proficient Windows knowledge and keyboarding skills

Nice-to-have

  • Customer centric approach and empathy
  • Ability to promote Sun Life products
  • Strong problem-solving and analytical skills
  • Positive attitude and team player mindset
  • Adaptability to changing business needs

Key Requirements

  • Maximum overall experience 5-6 years
  • Minimum 1 year inbound call center experience
  • Maximum 4 years call center experience
  • English fluency required
  • No specific visa or citizenship requirements mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter