Service Analyst 1

Work From Home With CiCi

Bonifacio Global City, Taguig, Philippines
Base: 30-40k; benefits: hmo, life insurance, retir...
International bpo voice experience
Customer service excellence
Handle customer service concerns
The Service Analyst 1 is an entry-level position servicing off-shore clients of Citi, aiming to provide world-class service excellence through a remarkable phone and digital banking experience

Job Summary

  • The Service Analyst 1 is an entry-level position servicing off-shore clients of Citi, aiming to provide world-class service excellence through a remarkable phone and digital banking experience.
  • Responsibilities include handling customer service concerns across various product lines, assisting with compliance procedures, and supporting sales force with recommendations for improvements.
  • Benefits include a competitive salary package of 30-40K, HMO from day 1 for unlimited dependents, life insurance, retirement plan, transportation allowance, and 35 leave credits annually.

Matching Summary

The Service Analyst 1 is an entry-level position servicing off-shore clients of Citi, aiming to provide world-class service excellence through a remarkable phone and digital banking experience.

Salary

Base: 30-40K; Benefits: HMO, Life Insurance, Retirement Plan, Transportation Allowance, Rice Allowance, Medical and Dental Allowance, Shift Differential, Tuition Fee Reimbursement, Bereavement Assistance, 35 leaves

Skills & Requirements

Must-have

  • International BPO voice experience
  • Customer service excellence
  • Handle customer service concerns
  • Provide world class service
  • Work on shifting schedules

Nice-to-have

  • Remarkable phone and digital banking experience
  • Exceptional client experience
  • Compliance procedures and control systems
  • Sound ethical judgment

Key Requirements

  • High School Graduate/Senior Highschool Graduate
  • Minimum 6 months BPO international voice experience
  • Eligible to legally work in the Philippines

Work Rights

Eligible to legally work in the Philippines

Tailored Resume

Cover Letter