Customer Experience Specialist Ii

Thermo Fisher Scientific UK

Illinois, USA
Base: $41,100.00–$61,650.00; bonus/equity: variabl...
Assess voice, email, and chat interactions
Focus on job knowledge and soft skills
Provide mentoring to agents
As a member of the Thermo Fisher Scientific Team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe

Job Summary

  • As a member of the Thermo Fisher Scientific Team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe.
  • The Customer Experience Assessor (CEA) assesses voice, email, and chat interactions relative to established criteria and calibrated standards to ensure our customers have a positive experience.
  • We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on.

Matching Summary

As a member of the Thermo Fisher Scientific Team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe.

Salary

Base: $41,100.00–$61,650.00; Bonus/Equity: Variable annual bonus based on performance; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Assess voice, email, and chat interactions
  • Focus on job knowledge and soft skills
  • Provide mentoring to agents
  • Analyze evaluation data for improvements
  • Proficiency with MS Office, particularly Excel

Nice-to-have

  • Assist with research and coaching
  • Strong focus and attention to detail
  • Self-motivated yet knows when to seek mentorship

Key Requirements

  • High School graduate, or GED required
  • Bachelor's degree preferred
  • At least 2 years experience in CCG US call centers
  • Demonstrates strong interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter