This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and long-term success planning
Job Summary
This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and long-term success planning.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Candidates will lead enterprise-level support activities, identify expansion opportunities, and leverage AI capabilities to enhance customer workflows and efficiency.
Matching Summary
This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and long-term success planning.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
Experience facilitating executive meetings
Global collaboration and cross-functional leadership
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka with 50% office attendance