As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact the well-being and daily lives of employees in the work environment
Job Summary
As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact the well-being and daily lives of employees in the work environment.
Your work involves supporting the organization of internal events, managing the financial flow of payments, monitoring KPIs and SLAs, reporting user satisfaction levels, and tracking sustainability programs such as selective collection and reduction of disposables.
JLL is committed to creating an environment where everyone feels valued and empowered to reach their full potential, regardless of disability, race, ethnicity, age, religion, biological sex, gender identity, sexual orientation, gender expression, or body type.
Matching Summary
As a Soft Services Analyst at JLL, you will be responsible for ensuring excellence in the delivery of services that directly impact the well-being and daily lives of employees in the work environment.
Skills & Requirements
Must-have
Supplier management
Budget control
Quality standards
Hospitality standards
KPI and SLA monitoring
User satisfaction reporting
Nice-to-have
Promoting productivity and comfort
Sustainability programs
High-level user experience
Financial control
Diverse and inclusive culture
Key Requirements
University degree in Administration, Hospitality, Facilities Management
Advanced or fluent English
Intermediate Office Suite, focus on Excel
Experience in operational services management or corporate hospitality
Knowledge of customer service and hospitality methodologies