Customer Service Representative

mementor DE GmbH

Exceptional customer service via phone chat email
Troubleshoot overnight pulse oximetry upload issues
Process validate test orders and physician updates
This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise

Job Summary

  • This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.
  • The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience in a fast-paced healthcare environment.
  • Joining us is more than saying yes to making the world a healthier place; it's discovering a career that's challenging, supportive and inspiring.

Matching Summary

This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.

Skills & Requirements

Must-have

  • Exceptional customer service via phone chat email
  • Troubleshoot overnight pulse oximetry upload issues
  • Process validate test orders and physician updates
  • Handle overflow scheduling calls and shared queues

Nice-to-have

  • Knowledge of oximetry sleep testing equipment
  • Service-oriented detail-focused mindset
  • Excellent phone presence multitasking skills
  • Commitment to diverse inclusive culture

Key Requirements

  • High school diploma
  • 1+ year preferred customer service or support experience
  • Proficiency in Excel and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter