Red Coat - Patient Guest Services Assistant

Cleveland Clinic Health System

Cleveland, OH, US
High school diploma or ged
Two years customer service experience
Basic computer skills including epic
The role serves as a highly visible brand ambassador facilitating a warm and caring experience for patients and visitors

Job Summary

  • The role serves as a highly visible brand ambassador facilitating a warm and caring experience for patients and visitors.
  • Employees are expected to utilize the Communicate with H.E.A.R.T. model to deliver empathetic care and set clear expectations.
  • The position requires responding to Code Blue and Code Red emergencies while coordinating patient needs across departments.

Matching Summary

Match Score: 85

The role serves as a highly visible brand ambassador facilitating a warm and caring experience for patients and visitors.

Skills & Requirements

Must-have

  • High School Diploma or GED
  • Two years customer service experience
  • Basic computer skills including Epic

Nice-to-have

  • Associate's Degree preferred
  • Empathetic care delivery
  • Team collaboration skills

Key Requirements

  • High School Diploma or GED required
  • Two years of customer service experience
  • One year face-to-face customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter