Service Operations Specialist

Alfred Kaercher SE Co KG

Blackwood, US
$23.00 - $30.00; not specified; medical, dental, +...
On-site
Manage customer lifecycle
Coordinate new equipment deliveries
Assist with service portal registration
The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention

Job Summary

  • The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention.
  • This role acts as a critical link between customers and internal departments like Warehouse, Accounting, and IT to ensure service goals are met and customer satisfaction is maintained.
  • The role may involve working near moving mechanical parts in a high-noise environment where protective equipment is required.

Matching Summary

The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention.

Salary

$23.00 - $30.00; Not specified; Medical, Dental, and Vision plan, Paid Holidays (11 per year), Flexible PTO for exempt employees, HSA, FSA, and 401K matching plans, Paid sick time, as well as short and long-term disability insurance

Skills & Requirements

Must-have

  • Manage customer lifecycle
  • Coordinate new equipment deliveries
  • Assist with service portal registration
  • Manage service inbox inquiries
  • Analyze customer satisfaction data

Nice-to-have

  • Proactively reach out to inactive accounts
  • Build long-term engagement
  • Provide actionable strategic recommendations

Key Requirements

  • 1-3 years of experience
  • Bachelor’s degree in business, commerce, or related field
  • Proficiency with Google Suite
  • Familiarity with SAP or similar ERP systems
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks and projects

Work Rights

Not specified

Tailored Resume

Cover Letter