Operations Team Leader- Riyadh

Concentrix

Riyadh, Saudi Arabia
Not specified (assumed to be in-office based on the nature of the job)
Day-to-day supervision of call center associates
Regular performance coaching and motivation
Handling escalated customer calls
The Operations Team Leader position at Concentrix in Riyadh involves supervising a team of call center associates, ensuring performance metrics are met through effective coaching and accountability. The ideal candidate should possess strong leadership, communication skills, and relevant experience in a similar role

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance on a regular basis to meet minimum weekly targets.
  • The position involves handling escalated customer calls and conducting team meetings to ensure expedient communication of relevant information.

Matching Summary

Match Score: 75

The Operations Team Leader position at Concentrix in Riyadh involves supervising a team of call center associates, ensuring performance metrics are met through effective coaching and accountability. The ideal candidate should possess strong leadership, communication skills, and relevant experience in a similar role.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Regular performance coaching and motivation
  • Handling escalated customer calls
  • Meeting contractual KPIs and financial expectations

Nice-to-have

  • Ability to lead team in multi-tasking
  • Strong written and verbal communication skills
  • Willingness to work a flexible schedule
  • Advocacy for team members and company values

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience
  • English language proficiency required

Work Rights

Not specified

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