Customer Satisfaction Representative

Driveway

Medford, OR, USA
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified
Customer satisfaction improvement
Liaison between dealership and customers
Continuous improvement plans
Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between dealerships and customers. The role involves leading customer satisfaction initiatives, tracking customer feedback, and ensuring concerns are addressed promptly

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between dealerships and customers. The role involves leading customer satisfaction initiatives, tracking customer feedback, and ensuring concerns are addressed promptly.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • customer satisfaction improvement
  • liaison between dealership and customers
  • continuous improvement plans
  • follow up with customers within 48 hours
  • track and trend customer concerns
  • handle Better Business Bureau reviews

Nice-to-have

  • attention to detail
  • sense of urgency
  • team player
  • positive attitude

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter