Or1 Performance Support Specialist Ii

KARL STORZ SE & Co. KG

New York City, US
On-site, with extensive travel (up to 80%-90%)
Troubleshoot complex av and ip systems
Subject matter expert in or systems
Perform preventative maintenance and repairs
KARL STORZ SE & Co. KG is seeking a Performance Support Specialist II for its OR1 Integrated Operating Rooms, requiring substantial travel across the U.S. and Canada. The role involves providing high-level technical support and expertise in A/V and IP systems while ensuring excellent customer satisfaction and adherence to company protocols

Job Summary

  • The Performance Support Specialist II supports product performance by performing various support duties of KARL STORZ OR1 Integrated Operating Rooms and Network-based systems.
  • This role is expected to work closely with the Critical Response Team to address or investigate highly complex issues.
  • May be called upon to support scheduled training programs and attends technical update classes/training.

Matching Summary

Match Score: 85

KARL STORZ SE & Co. KG is seeking a Performance Support Specialist II for its OR1 Integrated Operating Rooms, requiring substantial travel across the U.S. and Canada. The role involves providing high-level technical support and expertise in A/V and IP systems while ensuring excellent customer satisfaction and adherence to company protocols.

Skills & Requirements

Must-have

  • Troubleshoot complex AV and IP systems
  • Subject Matter Expert in OR systems
  • Perform preventative maintenance and repairs
  • High complexity systems troubleshooting
  • Excellent customer satisfaction
  • Adhere to SOPs, SLAs, and Work Instructions

Nice-to-have

  • Continuous improvement mindset
  • Energetic with a desire to learn
  • Open to feedback
  • Team-oriented environment

Key Requirements

  • 5-7 years technical support role or 2-3 years KARL STORZ OR1 experience
  • High School Diploma or GED
  • Proficient understanding of Cable Media and Handling
  • Knowledgeable in control systems and AV equipment
  • Strong computer skills with Microsoft Office proficiency
  • Ability to read and understand work instructions and schematics

Work Rights

Not specified

Tailored Resume

Cover Letter