The Manager, AI Systems and Workflows will lead and coordinate efforts in using AI and emerging technologies to drive efficiency in end-to-end escalation management business processes
Job Summary
The Manager, AI Systems and Workflows will lead and coordinate efforts in using AI and emerging technologies to drive efficiency in end-to-end escalation management business processes.
Responsibilities include developing and implementing digital transformation strategies, identifying process improvement opportunities, and collaborating with multi-functional teams.
LSEG offers a hybrid working model, tailored benefits including healthcare and retirement planning, and fosters a collaborative and creative culture.
Matching Summary
The Manager, AI Systems and Workflows will lead and coordinate efforts in using AI and emerging technologies to drive efficiency in end-to-end escalation management business processes.
Skills & Requirements
Must-have
AI and emerging technologies
End-to-end escalation management
Customer impact surveillance mechanisms
Preventative workflows
Pro-active functions
Digital solutions development
Nice-to-have
Growth mindset
Continuous business process enhancement
Collaboration across organizational levels
Data-driven insights
Adaptability and forward-thinking
Key Requirements
3-4 years' experience in operational IT
Familiarity with communications protocols and networking technology
Solid understanding of ITSM
Proficiency in HTML, Python, and Microsoft Power Platform