Customer Banking Specialist - Potts Point

CommBank

Potts Point, Australia
Part-time (20 hours per week, predetermined roster)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for their Potts Point branch, offering a part-time role focused on delivering exceptional customer service in financial services. The position involves engaging with customers to support their banking needs, including loans and financial advice, while promoting a risk-adverse culture

Job Summary

  • As the Customer Banking Specialist in our Potts Point Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Potts Point branch, offering a part-time role focused on delivering exceptional customer service in financial services. The position involves engaging with customers to support their banking needs, including loans and financial advice, while promoting a risk-adverse culture.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Financial wellbeing improvement interest
  • Building career with CommBank
  • Aboriginal and/or Torres Strait Islander Peoples support

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter