Support Team Lead – Enterprise Ai

JLL

Toronto, Canada
Base: 145,000.00 – 157,000.00 usd py; bonus/equity...
Fully remote
Ai-powered automation operationalization
Generative ai working proficiency
Global team leadership
This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation

Job Summary

  • This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.
  • You will run today's global support team while designing and building the future state—defining which tasks AI agents handle autonomously, what human roles become post-transition, and how the team, tools, and operating model evolve together.
  • Build the upskilling program for the agentic transition: AI literacy, prompt engineering, agent evaluation, and technical troubleshooting for AI systems.

Matching Summary

This is a senior leadership position responsible for transitioning JLL's Enterprise AI support function from a conventional tiered model to an agentic, AI-native operation.

Salary

Base: 145,000.00 – 157,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • AI-powered automation operationalization
  • Generative AI working proficiency
  • Global team leadership
  • Support operations transformation
  • Agentic support tooling evaluation

Nice-to-have

  • Agentic AI architectures understanding
  • Enterprise AI infrastructure familiarity
  • AI observability experience
  • Managing human side of transformation

Key Requirements

  • 6-10 years technical support/AI ops/platform engineering
  • 3+ years people management at scale
  • Led operational transformation
  • Working proficiency with generative AI
  • Experience operationalizing AI automation

Work Rights

Not specified

Tailored Resume

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