Reservations Supervisor

Rixos Phu Quoc

Phu Quoc, Vietnam
On-site
Reservations department operations
Guest service standards
Hotel reservation systems
Rixos Phu Quoc is seeking a Reservations Supervisor to oversee daily operations within their reservations department at a luxury beachfront resort in Vietnam. The ideal candidate should possess a strong background in hospitality, particularly in reservations, with leadership skills and a commitment to guest satisfaction

Job Summary

  • Supervise the daily workflow of the Reservations team to ensure efficient handling of all reservation requests.
  • Provide guidance and on-the-job training to Reservation Agents.
  • Support the implementation of ISO Integrated Management System requirements including quality, health & safety, environmental, and guest satisfaction initiatives.

Matching Summary

Match Score: 85

Rixos Phu Quoc is seeking a Reservations Supervisor to oversee daily operations within their reservations department at a luxury beachfront resort in Vietnam. The ideal candidate should possess a strong background in hospitality, particularly in reservations, with leadership skills and a commitment to guest satisfaction.

Skills & Requirements

Must-have

  • Reservations department operations
  • Guest service standards
  • Hotel reservation systems
  • English communication skills
  • Teamwork and problem-solving

Nice-to-have

  • Proactive sales attitude
  • Continuous improvement
  • Fast-paced environment
  • Collaborative work culture

Key Requirements

  • Minimum 2 years experience in Reservations
  • 4 or 5-star hotel environment experience
  • Previous supervisory experience preferred
  • Good knowledge of MS Office

Work Rights

Not specified

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