Senior Manager, Business Intelligence, Fan Support
APACTix
Manchester, England, GB
Data analysis and reporting
Team management and coaching
Powerpoint and excel proficiency
The Fan Support team at Ticketmaster is committed to delivering exceptional service and driving best in class interactions with fans
Job Summary
The Fan Support team at Ticketmaster is committed to delivering exceptional service and driving best in class interactions with fans.
The role involves managing a small team, building insight capabilities, defining data strategy, and delivering accurate and timely reporting across global markets.
Ticketmaster is part of Live Nation Entertainment, fostering an inclusive culture driven by accessible leaders and enthusiastic teams passionate about live entertainment.
Matching Summary
The Fan Support team at Ticketmaster is committed to delivering exceptional service and driving best in class interactions with fans.
Skills & Requirements
Must-have
data analysis and reporting
team management and coaching
PowerPoint and Excel proficiency
KPI definition and tracking
data strategy and warehousing
presentation to senior management
working to tight deadlines
Nice-to-have
experience with DOMO or Tableau
contact centre management information
experience with Five9 and Zendesk
strong communication skills
can-do attitude
analytical mindset
collaborative team player
Key Requirements
experience analyzing data and processes
attention to detail
experience working under pressure and tight deadlines