After Hours Optimiser

nbn

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After hours operations support
Technician and work order coordination
Real-time jeopardy management
** The After Hours Optimiser position at nbn involves overseeing field operations during non-standard hours, ensuring a customer-centric approach to service delivery. The role requires experience in planning or dispatch within operational environments, particularly in telecommunications, along with strong communication and problem-solving skills. **

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

Matching Summary

Match Score: 75

** The After Hours Optimiser position at nbn involves overseeing field operations during non-standard hours, ensuring a customer-centric approach to service delivery. The role requires experience in planning or dispatch within operational environments, particularly in telecommunications, along with strong communication and problem-solving skills. **

Skills & Requirements

Must-have

  • After hours operations support
  • Technician and work order coordination
  • Real-time jeopardy management
  • Stakeholder communication
  • Field technician safety management

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Data interpretation for decision making
  • Warm and clear communication

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Full working rights in Australia

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter