Manager, Client Experience And Service Delivery - Absence And Disability Management

LifeWorks

Remote, Central or Eastern Canada, CA
Base: $90,000 - $105,000 cad; bonus/equity: bonus ...
Fully remote
Absence and disability management
Disability case management
Client program operations
TELUS Health is a global-leading health and well-being provider focused on improving health outcomes through technology and skilled case management expertise

Job Summary

  • TELUS Health is a global-leading health and well-being provider focused on improving health outcomes through technology and skilled case management expertise.
  • The Manager role involves operationalizing ADM client program goals, managing a team of Disability Case Managers, and ensuring adherence to service standards and quality.
  • TELUS Health offers a comprehensive total rewards package including competitive salary, bonus structures, flexible benefits, pension matching, and career growth opportunities.

Matching Summary

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes through technology and skilled case management expertise.

Salary

Base: $90,000 - $105,000 CAD; Bonus/Equity: Bonus available; Benefits: Comprehensive total rewards package including flexible benefits and pension

Skills & Requirements

Must-have

  • Absence and Disability Management
  • Disability Case Management
  • Client program operations
  • Team leadership and coaching
  • Quality assurance and auditing
  • Stakeholder communication
  • Project management experience

Nice-to-have

  • Bilingual in French and English
  • Consulting environment experience
  • HR and industry best practices knowledge
  • Certification in Disability Management
  • Health and Wellness promotion
  • Flexible work environment
  • Employee engagement and mentoring

Key Requirements

  • Minimum 3 years in Absence and Disability Management
  • Minimum 2 years leadership or supervisory experience
  • Post-secondary education in Health Sciences or related fields
  • Knowledge of disability best practices and HR legislation
  • Project management experience in large organizations
  • NIDMAR certification or working towards it
  • Bilingualism an asset

Work Rights

Not specified

Tailored Resume

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