AAPC Services Pte. Ltd. is seeking a Concierge for their Airport Transit Lounge in Singapore. The role emphasizes exceptional customer service, effective lounge operations, and maintaining positive relationships with airline partners
Job Summary
The role serves as the primary ambassador for Accor Hotels and Qantas Airways, ensuring exceptional guest satisfaction from check-in to departure.
Responsibilities include monitoring lounge entry policies, managing flight delay communications, and organizing re-bookings while maintaining strict confidentiality.
Candidates must possess a minimum Diploma in Tourism or Hospitality along with at least two years of relevant experience in airport lounge services.
Matching Summary
Match Score: 85
AAPC Services Pte. Ltd. is seeking a Concierge for their Airport Transit Lounge in Singapore. The role emphasizes exceptional customer service, effective lounge operations, and maintaining positive relationships with airline partners.
Skills & Requirements
Must-have
Minimum 2 years airport lounge experience
Proficiency in MS Office Word and Excel
Experience in F&B hosting and order taking
Ability to manage flight delays and re-bookings
Strict adherence to guest confidentiality procedures
Nice-to-have
Positive communication with partner airlines
Service recovery tool usage expertise
Ambassador of Accor Hotels and Qantas brands
Visual inspection skills for lounge cleanliness
Key Requirements
Minimum Diploma in Tourism/Hospitality or equivalent
Minimum 2 years related experience preferably in Airport Lounges