Technical Support Representative

SHORE Solutions Inc

Quezon City, Philippines
Onsite, night shift, full-time
Troubleshoot product or service concerns
Provide professional telephone skills
Utilize knowledge base system
SHORE Solutions Inc is seeking a Technical Support Representative for their Quezon City or Pasig City locations, offering a full-time position with night shifts. The role involves assisting customers with technical issues, providing exceptional service across various platforms, and contributing to a collaborative and innovative team environment

Job Summary

  • You’ll provide technical support to customers by resolving product or service-related concerns across multiple channels.
  • Build your career in tech support with a role that offers continuous learning, stability, and long-term growth.
  • HMO coverage for you and your family and 24 Paid Time-Off (PTO) Credits annually are among the benefits.

Matching Summary

Match Score: 85

SHORE Solutions Inc is seeking a Technical Support Representative for their Quezon City or Pasig City locations, offering a full-time position with night shifts. The role involves assisting customers with technical issues, providing exceptional service across various platforms, and contributing to a collaborative and innovative team environment.

Skills & Requirements

Must-have

  • Troubleshoot product or service concerns
  • Provide professional telephone skills
  • Utilize knowledge base system
  • Gather and record customer information

Nice-to-have

  • Customer-focused mindset
  • Adaptable and open to shifting schedules
  • Innovation and teamwork
  • Continuous learning and growth

Key Requirements

  • Relevant BPO experience
  • Strong communication skills
  • Problem-solving and critical thinking skills
  • Ability to multitask and manage time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter