Assistant Relationship Manager - Sme, Coast Region
Absa
Nkrumah Road, Coast Region, Kenya
Business banking relationship management
Credit risk assessment and analysis
Customer service and complaint resolution
The role involves managing and sustaining long-term relationships with Business Banking customers by providing efficient and reliable support and quick risk decisions
Job Summary
The role involves managing and sustaining long-term relationships with Business Banking customers by providing efficient and reliable support and quick risk decisions.
The position requires conducting annual and interim reviews of customer borrowing facilities, resolving complaints, and ensuring adherence to risk service standards.
Absa Bank Kenya is an equal opportunity employer committed to equitable demographic representation and diversity within its workforce.
Matching Summary
The role involves managing and sustaining long-term relationships with Business Banking customers by providing efficient and reliable support and quick risk decisions.
Skills & Requirements
Must-have
Business Banking relationship management
Credit risk assessment and analysis
Customer service and complaint resolution
Portfolio quality monitoring and control
Knowledge of bank products and credit standards
Staff support and team collaboration
Compliance with regulatory and risk frameworks
Nice-to-have
Presentation and negotiation skills
Customer relationship building
Training in risk management
Communication skills
Enterprise Banking knowledge
Key Requirements
Business degree
3 years experience in Business Banking
Minimum 2 years tenure in relationship management
Higher Diplomas in Business, Commerce and Management Studies
Knowledge of Enterprise Banking and customer relations management
Understanding of regulatory and risk management frameworks