United Wholesale Mortgage LLC is seeking an Entry Level Mortgage Collections representative to advocate for customers with past-due loans. This role involves engaging with customers to provide solutions and prevent escalation while ensuring compliance with regulations
Job Summary
The Customer Advocate serves as the first line of defense for past-due loans, focusing on advocacy, engagement, and resolution.
Employees must initiate outbound calls, identify root causes of delinquency, and assist customers in bringing accounts current through various payment options.
The company offers extensive perks including paid time off after 30 days, a fitness center, gourmet cafeteria, and comprehensive health insurance.
Matching Summary
Match Score: 85
United Wholesale Mortgage LLC is seeking an Entry Level Mortgage Collections representative to advocate for customers with past-due loans. This role involves engaging with customers to provide solutions and prevent escalation while ensuring compliance with regulations.
Skills & Requirements
Must-have
High school diploma or equivalent required
Strong verbal and written communication skills
Ability to de-escalate difficult conversations
Compliance with FDCPA, RESPA, CFPB regulations
100% onsite attendance in Pontiac office
Nice-to-have
Bilingual capabilities Spanish English preferred
Knowledge of Bankruptcy and Foreclosure processes
Proficiency in Microsoft Office and loan platforms
Experience in mortgage servicing or collections
Understanding of financial counseling techniques
Key Requirements
High school diploma required; associate or bachelor's degree preferred
1+ years experience in mortgage servicing or collections preferred