Expert Customer Success Manager

Genesys

Argentina
Not specified; not specified; not specified
Fully remote
10 to 12 years experience in customer success
Enterprise account management within argentina
Strong c-level stakeholder engagement skills
This role owns strategic relationships across banking, telecommunications, and complex enterprise environments in Argentina to drive measurable business value

Job Summary

  • This role owns strategic relationships across banking, telecommunications, and complex enterprise environments in Argentina to drive measurable business value.
  • Acting as a trusted advisor to executive stakeholders, you will align CX strategy with tangible business results such as revenue growth and operational efficiency.
  • Genesys employs over 6,000 people globally who embrace empathy and cultivate collaboration to succeed while offering the independence to make a larger impact.

Matching Summary

This role owns strategic relationships across banking, telecommunications, and complex enterprise environments in Argentina to drive measurable business value.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10 to 12 years experience in customer success
  • Enterprise account management within Argentina
  • Strong C-level stakeholder engagement skills
  • Experience with contact center and CCaaS ecosystems
  • Proven track record of driving revenue growth

Nice-to-have

  • Experience working with Genesys Cloud platform
  • COPC certification or equivalent industry credential
  • Strong analytical capability for business impact insights
  • Strategic mindset connecting product to outcomes
  • Ability to translate data into business results

Key Requirements

  • 10 to 12 or more years of experience
  • Experience managing enterprise accounts in Argentina
  • Solid understanding of contact center and CCaaS
  • Demonstrated ability to influence C-level stakeholders

Work Rights

Must have work authorization for Argentina

Tailored Resume

Cover Letter