Customer Service Executive - Pgip

M&G Prudential

Stirling, United Kingdom
Not specified; benefits: 18% pension contribution;...
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Hybrid working arrangement with 3 days remote
Strong written and verbal communication skills
Ability to handle complex financial cases
** M&G Prudential is seeking a Customer Service Executive for their Stirling, UK office, offering a hybrid work model. The role focuses on delivering exceptional customer service by managing complex inquiries and supporting customers and advisers in a financial context. **

Job Summary

  • This role offers a hybrid working model combining 3 days from home and 2 days in the Stirling office.
  • You will own customer and adviser cases from start to finish while resolving complex queries related to pensions and investments.
  • The company provides a valuable pension scheme with 18% contributions, 38 days of annual leave, and comprehensive health protection cover.

Matching Summary

Match Score: 75

** M&G Prudential is seeking a Customer Service Executive for their Stirling, UK office, offering a hybrid work model. The role focuses on delivering exceptional customer service by managing complex inquiries and supporting customers and advisers in a financial context. **

Salary

Not specified; Benefits: 18% pension contribution; Leave: 38 days annual leave plus family policies

Skills & Requirements

Must-have

  • Hybrid working arrangement with 3 days remote
  • Strong written and verbal communication skills
  • Ability to handle complex financial cases
  • Commitment to accuracy and compliance standards

Nice-to-have

  • Experience with Pension Services
  • Curious and adaptable mindset
  • Team-oriented collaborative approach
  • Interest in digital transformation tools

Key Requirements

  • No specific degree or certification required
  • Availability for rotating shift patterns

Work Rights

Not specified

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