Senior Customer Experience Consultant

A.P. Moller - Maersk

Bangkok, Thailand
**
2pl/3pl or chb operational knowledge
Import shipment process coordination
Customer relationship management
** A.P. Moller - Maersk is seeking a Senior Customer Experience Consultant in Bangkok or Rayong, Thailand, to enhance customer relationships in logistics and supply chain management. The ideal candidate should have substantial operational experience in customer service, particularly in 2PL/3PL environments, and a strong understanding of processes and systems. **

Job Summary

  • Maersk is a global leader in integrated logistics seeking a Senior Customer Experience Consultant to redefine industry standards through innovation.
  • The role involves managing customer channels, resolving disputes, ensuring SLA alignment, and coordinating import shipment processes for designated clients.
  • Candidates will benefit from a nurturing management culture with extensive career mobility programs and opportunities to work with cutting-edge technologies.

Matching Summary

Match Score: 75

** A.P. Moller - Maersk is seeking a Senior Customer Experience Consultant in Bangkok or Rayong, Thailand, to enhance customer relationships in logistics and supply chain management. The ideal candidate should have substantial operational experience in customer service, particularly in 2PL/3PL environments, and a strong understanding of processes and systems. **

Skills & Requirements

Must-have

  • 2PL/3PL or CHB operational knowledge
  • Import shipment process coordination
  • Customer relationship management
  • SLA adherence and monitoring
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Experience across multiple geographies
  • Strong conceptual problem-solving abilities
  • Interest in processes and systems
  • Ability to translate technical knowledge
  • Ambition to support a specialist network

Key Requirements

  • Few years of experience in Senior CS role
  • Substantial operational knowledge in Logistics and Supply Chain
  • Experience with 2PL/3PL management or 4PL product positions
  • Good English fluency required

Work Rights

Not specified

Tailored Resume

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