The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners
Job Summary
The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners.
Build NGCE capability by upskilling teams in omnichannel customer engagement fundamentals (Customer journeys, campaign thinking, digital channels, digital channel effectiveness & content best practices, automated and/or ai enabled customer engagement workflows).
Canada based employees may be eligible for a comprehensive range of benefits and incentives.
Matching Summary
The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners.
Salary
Base: $115,000.00 - $158,400.00; Bonus/Equity: Not specified; Benefits: Comprehensive range of benefits and incentives
Skills & Requirements
Must-have
omnichannel customer engagement
data-driven customer journey planning
AI enabled omnichannel strategies
digital channel effectiveness
personalization frameworks
content strategy modular/connected content
Nice-to-have
proactive insight led mindset
anticipate customer needs
innovative experience enhancements
agile innovative data driven mindset
Key Requirements
6+ years of experience
University degree in Science, Business, Marketing, Digital, Data, or related field
Proven integrity, strong growth mindset, and track record of innovation and change leadership
Strong analytical and problem-solving skills
Deep experience in omnichannel or digital marketing
Hands-on experience with CRM and campaign platforms