Front Desk Agent

21c Museum Hotels

Louisville, KY, United States
On-site
High school diploma or equivalent
Previous public-facing customer service experience
Fluent in english verbal and written communication
The Front Desk Agent serves as the face and voice of 21c, responsible for providing a superior guest experience across all property services

Job Summary

  • The Front Desk Agent serves as the face and voice of 21c, responsible for providing a superior guest experience across all property services.
  • Candidates must be able to manage multiple tasks simultaneously, including processing payments, handling reservations, and coordinating guest departures using both manual and computerized methods.
  • The role involves relaying art exhibition information to guests and maintaining a friendly demeanor while managing cash transactions and departmental communications.

Matching Summary

The Front Desk Agent serves as the face and voice of 21c, responsible for providing a superior guest experience across all property services.

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • Previous public-facing customer service experience
  • Fluent in English verbal and written communication

Nice-to-have

  • Ability to handle stressful and emotional situations
  • Knowledge of art exhibitions and museum culture
  • Experience with suggestive selling techniques

Key Requirements

  • Must pass a background check
  • High School diploma or equivalent required
  • Prior experience dealing directly with the public

Work Rights

Not specified

Tailored Resume

Cover Letter