Collections Officer

Absa

Not specified
Monitor delinquent retail accounts
Recover monies owed to the bank
Negotiate repayment plans
Absa is seeking a Collections Officer to manage delinquent retail accounts, negotiate repayment plans, and ensure adherence to policy rules. The role focuses on recovering debts while maintaining customer relationships and achieving financial targets

Job Summary

  • Monitor and control all delinquent retail accounts and take appropriate action of recovering monies owed to the Bank by negotiating workable repayment plans with customers in arears, within pre-determined policy rules and laid down strategies.
  • The overall objective of the role is to ensure customers repay their debts in full.
  • Manage the default book to achieve financial targets supporting overall collections goals and objectives.

Matching Summary

Match Score: 75

Absa is seeking a Collections Officer to manage delinquent retail accounts, negotiate repayment plans, and ensure adherence to policy rules. The role focuses on recovering debts while maintaining customer relationships and achieving financial targets.

Skills & Requirements

Must-have

  • Monitor delinquent retail accounts
  • Recover monies owed to the Bank
  • Negotiate repayment plans
  • Manage default book
  • Conduct recovery on high value accounts
  • Provision of daily management information

Nice-to-have

  • Maintain customer relationships
  • Adhere to service level agreements
  • Perform quality evaluation and coaching
  • Maintain a green Audit

Key Requirements

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter