Application Support Specialist

Service Stream

Melbourne, VIC, Australia
Hybrid
Level 2/3 enterprise application support
Incident resolution and root cause analysis
Itsm best practice and servicenow administration
As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations

Job Summary

  • As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.
  • You’ll join a collaborative team within GBIS, partnering closely with developers, architects, security teams, business stakeholders, and project squads to uplift system stability, enhance user experience, and ensure operational readiness across the corporate application landscape.
  • Benefits of working with us include: A safe and supportive culture that values diversity and inclusion. Flexible hybrid work arrangements. Genuine career development and advancement pathways.

Matching Summary

As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business critical applications across Service Stream’s national operations.

Skills & Requirements

Must-have

  • Level 2/3 enterprise application support
  • Incident resolution and root cause analysis
  • ITSM best practice and ServiceNow administration
  • System stability and user experience enhancement
  • Agile methodologies and cross-functional teams

Nice-to-have

  • Proactive risk identification and improvement opportunities
  • Collaborative team environment
  • Continuous improvement in processes and platform use

Key Requirements

  • Australian Citizen
  • Proven enterprise application support experience
  • Strong ITIL processes understanding
  • Analytical and troubleshooting capability
  • Hands-on ServiceNow administration experience
  • Degree in Information Systems, Computer Science, or equivalent experience

Work Rights

Must be an Australian Citizen

Tailored Resume

Cover Letter